Learning ServiceNow by Tim Woodruff

Key FeaturesLeverage ServiceNows capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructionsBuild core administration, management, and maintenance skills with IT service management and IT operations managementImprove your workflow efficiency by designing and creating responsive and automated workflowsBook DescriptionThis book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. Well demonstrate how to effectively implement various system configurations within ServiceNow. Well show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.What you will learnAcquire and configure your own free personal developer instance of ServiceNowRead (and write!) clear, effective requirements for ServiceNow developmentAvoid common pitfalls and missteps that could seriously impact future progress and upgradeabilityKnow how to troubleshoot when things go wrong using debugging toolsDiscover developer “tips and tricks”Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting outAbout the AuthorTim Woodruff has spent his entire adult life working in IT systems and development, with over a decade of experience in both. Hes worked for a wide variety of companies in many industries, each with their own unique processes, systems, and needs. When Tim was introduced to ServiceNow in 2010, IT Service Management suddenly seemed ... not simple, but at least – simpler.Tim now runs a start-up ServiceNow development and architecture consulting company, and writes custom ServiceNow apps which he licenses or gives away for free through his companys website, www.snprotips.com.When hes not working, Tim can be found exploring abandoned nuclear power plants and other forgotten landscapes, researching obscure and arcane programming trivia, studying physics, and flying his drone with his wife (Kim) and their Beagle (Seven of Nine).Table of ContentsThe InterfaceLists and FormsUI CustomizationUnderstanding Data and RelationshipsTasks and WorkflowsUI and Data PoliciesUser Administration and SecurityIntroduction to ScriptingThe Server-side Glide APIThe Client-side Glide APIServer-side ScriptingClient-side ScriptingDebuggingPro Tips