Real-Time Contact Center by Donna FLUSS

Real-Time Contact Center by Donna FLUSS from in category
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Author: Donna FLUSS
ISBN: 9780814429082
File Size: 5.69 MB
Format: EPUB (e-book)
DRM: Applied (Requires eSentral Reader App)
(price excluding 0% GST)

Synopsis

Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, 'real-time' contact centres, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits.

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