It's All In The Delivery by Anthony Orsini

One of the greatest and most common criticisms of modern medicine is that physicians and healthcare providers communicate poorly with their patients. Based on decades of research, practical experience and interviews with real patients, Dr. Orsini uses his unique storytelling skills to provide practical communication techniques that help medical providers quickly build rapport and form relationships with patients and families even in the most difficult times. For readers of Danielle Ofri and Atul Gawande, It's All in the Delivery is an essential read for both healthcare providers and patients.