Customer Service... and Beyond It is All About the Wow! by Dawn Mushill
(price excluding 0% GST)
Author:
Dawn Mushill
Category:
Business & Management
ISBN:
9781934509500
Publisher:
Bookbaby (Love Your Life Publishing)
File Size:
0.25 MB
(price excluding 0% GST)
Synopsis
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy.
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