Understand the ServiceNow scripting and build an efficient customized ServiceNow instance

Key Features

• Customize your ServiceNow instance according to your organization’s needs
• Learn to work with inbuilt JavaScript APIs in ServiceNow
• Take your ServiceNow experience to the next level by learning to script

Book Description

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance.

This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow.

By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.

What you will learn

• Customize your ServiceNow instance according to your organization's needs
• Explore the ServiceNow-exposed JavaScript APIs and libraries
• Discover the method for using ServiceNow scripting functions
• Take your ServiceNow experience to the next level by understanding advanced scripting
• Learn to build, test, and debug custom applications
• Use your customized instance efficiently with the help of best practices

Who this book is for

This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

Andrew Kindred moved on to ServiceNow from his background as a programmer and now has over 6 years' experience working with ServiceNow in a range of industry sectors including finance, government, and media. He is a certified ServiceNow implementation specialist and application developer, currently working in investment banking in London, overseeing and developing implementations and customizations of ServiceNow.